The role of the receptionist or attendant is an important business requirement to provide companies with a state-of-the-art welcome process for callers and visitors. The first contact an individual has with a company will determine their impression about it. A company needs to provide quick, polite and accurate answers to requests.
Smile is a screen based attendant console solution. It’s strengths being simplicity, reliability, efficiency and user-friendly interface. It has a cockpit philosophy enabling the attendant to get all relevant information in one unique interface to deal efficiently with incoming calls. Smile 3 adds support for IP based attendant consoles on the Nortel CS1000 IP PBX as an alternative to the traditional M2250 or Console Interface Units equipped with Smile 2 application that is available for new sales requiring such TDM solutions.