Workforce Optimization

When you’re running a business and investing in technology to help your operations, you probably dream of finding a technology solution that serves not just one need in helping you run your business, but a variety of needs. In today’s economic climate, return on investment is one of the most important factors – if not the most important factor – in choosing business solutions, and by definition, the more functions a solution serves, the faster your return on investment. In a contact center or business environment, there are no solutions that serve business needs across a broader array of processes than call recording technology.


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The Engage Work Force Optimisation Suite consists of:

  • Engage Record (Record calls under a schedule or on demand)
  • Engage Capture (Capture the PC screen activity in syncronization with the voice call)
  • Engage Quality (provide targeted evaluation and training for agents)
  • Engage Analyse (Fast, Dictionary independent, Phoneme Based Speech Analytics)
  • Engage Manage (Enterprise –scale, multi-site workforce management including scheduling, forecasting, and planning functionality)
  • Engage Business Call Recording solution is available for a variety of PBX Platforms in Enterprise and Contact Center environments.
  • Engage allows your business to record any important telephone transactions providing the power to document all conversations permanently and accurately.

Features (some require additional licenses):

  • Integrated in skin recording solution for Nortel's CS 1000 and M1 systems
  • Interface to the Nortel BCM,Cisco Call Manager, Shoretel, Mitel
  • Supports
    • Analogue
    • Digital
    • IP Telephony and SIP
    • SIP line side and trunk side
  • Simultaneous Recording on an unlimited quantity of phones
  • Conversation Save key for on demand recording of the entire call from inception
  • On demand retrieval of recorded calls from a user PC using Windows based player
  • Record external and internal calls
  • Live monitoring
  • Archiving to SAN / NAS
  • Radio Device recording (additional license)
  • 3rd party application integration suite (additional license)